Returns & Exchanges
At StateLineTack, we want you and your horse to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unused items in their original packaging. Please note that personalized items and certain safety equipment are final sale to ensure the highest standards of quality and protection.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the items in their original manufacturer packaging and include all tags, manuals, and accessories before sealing the shipping box.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your package over any old labels.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 7-10 business days of arrival at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing